Incident Queue

The Incident Queue provides a centralized view of all reported incidents, allowing users to track, review, and manage investigations through each stage of the workflow. It ensures incidents are monitored efficiently, assigned appropriately, and progressed toward resolution.

Search for an Incident

• Use the search bar at the top of the screen to quickly locate an incident by entering the Incident ID, reporter’s name, or other keywords.

Incident Queue Filters

The Filters feature allows users to refine the Incident Queue by applying criteria such as status, dates, assignments, severity, and other incident attributes. Applied filters appear as chips under the search bar for quick review and removal, helping users efficiently locate and manage relevant incidents.

Review the Incident List

• Each row in the table represents a reported incident.
• Columns include Incident ID, Reported ID, Incident Title, Date Reported, Incident Date, Age (Days), Status, Severity, Domain, Location, and Category.
• You can also resize columns to adjust their widths for better data visibility.

Open an Incident

• Click the Incident ID link in the first column to open the Incident Details page.

  📄 Learn More

  For more details about viewing and managing incident records, refer to the Incident Details Overview article.

Charts

Charts allow users to visualize incident data directly from the Incident Queue. They automatically reflect applied filters, selected columns, and date range, ensuring consistency with the data displayed in the queue. Charts update in real time as the view changes, providing clear and presentation-ready insights for analysis. 

Edit Column

The Edit Columns option allows users to customize the Incident Queue view by selecting, hiding, and reordering columns. This helps tailor the queue layout to match individual workflows and improve visibility of relevant incident information. 

Download

The Download Settings option allows users to export incident data and attachments from the Incident Queue. Users can choose the file format, records, fields, and attachment types to include in the download, supporting reporting, auditing, and offline review needs.

Report Incident

The plus icon lets you Report an Incident to quickly create and submit incident records directly from the Queue page. This feature supports efficient documentation, tracking, and resolution of incidents. 

Users can view detailed incident information, collaborate with stakeholders, and attach relevant files to provide additional context and support timely resolution.

Saved View

Saved Views allow users to save the current Incident Queue configuration, including filters and column settings, for quick access from the Saved Views list. 

Pin View

The Pin View allows users to set a preferred view (Overview, Queue, or any Saved View) as their default landing page in Incidents.

Follow these steps to pin the desired view:

• Hover over a view and click the thumbtack icon to pin it (icon turns blue). 
• Only one view can be pinned at a time; pinning a new view unpins the previous one. 

• Click the blue thumbtack to unpin and return to the default Overview view.

  

More Option

The More Options (⋮) menu provides quick actions for managing incidents:

• Edit Columns: Customize visible columns in the incident queue.
• Export: Download the incident list for reporting or offline use.
• Watch Incidents: Track selected incidents and receive updates.
• Mark/Edit Time Sensitive: Flag or update incidents as urgent.
• Reassign Location: Change the assigned location of an incident.
• Save as PDF: Export selected incidents as a PDF file.
• Close Without Investigation: Close incidents not requiring review.
• Delete: Permanently remove an incident (admin only).

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