QA Work Queue

The QA Work Queue supports quality assurance reviewers in managing and reviewing completed audits. It provides access to audits that require verification to ensure accuracy, completeness, and compliance with established guidelines. The structured review process helps ensure audit quality before finalization. The navigation and functionality are the same in both the Enterprise and Multi-Account versions.

Follow these steps to start working with the QA Work Queue:

• Navigate to the Audits My Work Queue QA Work Queue, or the user can directly select View My QA Audits from the dashboard, and the QA Work Queue will be displayed.
• The QA Work Queue screen displays audits submitted for QA review, including auditee details, due dates, DOS progress, status, sub-status, and auditor comments to support the review process.

• Under the Actions menu on the QA Work Queue screen, you can perform the following actions:

  • Show/Hide - Customize the grid view by showing or hiding specific columns.
  • Export - Download the displayed QA audit data for reporting or offline use.
  • Reassign Auditor - Reassign the selected audit to a different auditor, if needed for clarification or rework. You can refer to Reassign Auditor for additional information.
  • Reassign QA - Assign the audit to a different QA reviewer, if reassignment is required. You can refer to Reassign QA for additional information.
  • Re-Audit - Send the audit back to the auditor for correction or further review. You can refer to Re-Audit for additional information.
• To begin the QA review, users can select the appropriate auditee hyperlink, which redirects them to the Audit Overview or DOS Work Queue page, where they can review and complete the assigned audit tasks.  
  • Note: The Audit Overview page is available only when enabled by the Healthicity team. If you do not see this page, contact Healthicity Support to have it enabled for your organization.
• After completing a DOS, its status will update to QA Completed. Repeat the same process to finish all assigned DOS.

Reassign Auditor

Follow these steps to reassign the auditor:

• Select the desired audit you want to reassign.
• Navigate to the Actions menu and select Reassign Auditor from the dropdown.
• In the pop-up, choose a new auditor from the list.
• Select the desired Sub-Status from the dropdown.
• Click Submit to confirm the reassignment.

Reassign QA

Follow these steps to reassign QA:

• Select the desired audit you want to reassign.
• Navigate to the Actions menu and select Reassign QA from the dropdown.
• In the pop-up, choose a new QA from the list.
• Select the desired Sub-Status from the dropdown.
• Click Submit to confirm the reassignment.

Re-Audit

Follow these steps to assign for re-audit:

• Select the desired audit you want to assign for re-audit.
• Navigate to the Actions menu and select Re-Audit from the dropdown.
• In the pop-up, choose a new auditor from the list.
• Select the desired Sub-Status from the dropdown.
• Click Submit to confirm the reassignment.

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