Allowlist (whitelist) for Domains and IP Addresses to Prevent or Resolve Blocked Emails from Compliance Manager, Audit Manager, Audit Manager Facility, and Analytics

In order to ensure the timely delivery of email notifications sent to users from the Compliance Manager and Audit Manager systems, as well as our support ticketing system, powered by Zendesk, you will need to send this list of IP addresses and domains to your IT department. They will need to add these to the allowlist. This list may be periodically updated to include additional items.

In addition to the above items, the Training Center ( powered by Litmos) provided to some Healthicity clients, has additional IP addresses and domains that will need to be allowlisted. Again this is to ensure email notifications are received from that system, and some of these are also required to ensure the reliable playback of content. Please also send the below article to your IT team. 

Training: Allowlist (whitelist) for Domains and IP Addresses to Prevent or Resolve Blocked Emails or Content from Training Center