Clearing your Cache and Cookies (Microsoft Edge)

Clearing Your Cache

Many websites contain hundreds or thousands of files. In order to keep the loading speed of these websites acceptable, a computer will save many of the components of the website locally on your computer. Your browser can then recall many of these components from its memory, which is easier and faster than grabbing it over the internet. The problem with this can be that when new components replace the remembered files, the new components will not appear properly. The solution to this is to clear the cache and cookies. This will delete the old components so that it may remember the new components.

When will I need to clear the cache for training courses?

The most common reasons are, but not limited to:

• Media is not loading, specifically for videos, PowerPoint and SCORM modules
• Icons and Favicon are not loading or appearing the in the appropriate places
• Modules are crashing or not progressing when viewing them in the learner view
• Website headers or menu options, may be missing

How do I clear my Cache?

The process of clearing a cache varies from browser to browser. Generally speaking, it is located in browser settings under privacy, and may be titled delete/clear cache, clear browsing data, etc. Below are detailed directions specifically for Microsoft Edge. Depending on the browser version, the steps may vary:

Clearing your cache in Microsoft Edge:

Step 1.
Click the 'Ellipsis Menu' (three dots) in the upper right corner. This will open a dropdown menu.

Step 2.
From the dropdown menu, select the 'Delete browsing data' option.

Step 3.

In the pop-up box, select the following:

1. Time Range of 'All Time',
2. Check the boxes indicated in the below image.
3. Click the 'Clear now' button.
   
   Note: It may take a few minutes for this process to complete.

Step 4.

Log back into the system.