How To Request Data Purge Or Destruction

Requesting Data Purging or Destruction

In Audit Manager

If you'd like Healthicity to purge or destroy specific data in Audit Manager, simply submit a support ticket with the details below.

How to Submit a Request

1. Log in to Audit Manager
2. Click the red circle icon in the lower right corner
3. Click Technical Support
4. Click Create New Ticket

What to Include

Tell us what you'd like purged using any combination of:

• Time period — e.g., all data before 1/1/2027
• Client — e.g., University Health
• Project(s) — e.g., January 2018 ABC Routine audits
• Data type — e.g., bulk import claim files, audits, medical records

Example: "Destroy medical records and bulk import claim files for University Health’s January 2018 ABC Routine audits."

Also let us know:

• When you need this completed — please note that these requests typically take 2–4 weeks to fulfill, so plan your requested completion date accordingly
• Documentation — whether you need confirmation of the deletion (e.g., certificate of destruction, summary log)

A Few Things to Keep in Mind

• Deleting audits, projects, or reports is permanent and cannot be undone.
• Larger requests (multiple clients, wide date ranges) may take additional time to process.