Multi-Factor Authentication

This article provides step-by-step instructions for enabling Audit Manager's two-factor authentication (2FA), a security feature that enhances your account protection. 2FA combines your username and password with a unique authentication code, ensuring that even if your login credentials are compromised, unauthorized access is effectively prevented.

Enabling two-factor authentication (2FA) is strongly recommended to protect sensitive data and prevent unauthorized access to your Audit Manager account. Organizations should request activation of 2FA at the account level. Once enabled, each user must set up 2FA for their individual account. Users cannot disable 2FA on their own; to request deactivation, please contact Customer Support.

Additionally, a weekly MFA Status Report is automatically available for AM+ and AMP accounts. This report lists all users and shows whether 2FA is enabled, helping organizations monitor compliance and support ongoing security and audit reviews.

Follow the steps below to enable Two-Factor Authentication for individual user accounts:

• Navigate to the User Profile menu and select Security from the drop-down.

Note: If you don't see the Security option in the dropdown, contact your admin to add two-factor authentication for your organization.

• To Set Up Two-Factor Authentication, use a time-based one-time password (TOTP) application, such as Microsoft Authenticator, Google Authenticator, Authy, 1Password, or LastPass Authenticator, on your phone to generate authentication codes when prompted.

• Download one of the recommended applications from the App Store, Google Play, or Windows Store.
• Click on Set Up Two-Factor Authentication. A side panel will appear with list of recovery codes to proceed further.

• Click on Download or Copy to securely save all the recovery codes in a safe place.
• Click Next. A barcode will be displayed on the next screen.

• Use the authenticator application installed on your mobile phone to pair it with Audit Manager.
• Enter the six-digit code generated by your mobile application. 

• Click Complete Setup to enable two-factor authentication (2FA). A confirmation message will appear on the screen.
• Click Confirm and start using the Audit Manager. 

Note: The user cannot disable the two-factor authentication (2FA). To disable it, contact Customer Support.

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