Assign Phone Numbers

This article allows you to link hotline numbers in your account to a SmartLine template. By assigning a number, incidents are automatically routed to the right team or workflow.

Follow these steps to assign a phone number to Smartline Templates:

1. Navigate to the Admin SmartLine and select Already have a Hotline from the left panel of the screen. The related page will be displayed.
2. Find the hotline you want to assign. Each entry shows the Name, Phone Number, and the Template dropdown.
3. From the Template dropdown, choose the SmartLine template to link to that number.
4. Once selected, the hotline number is assigned to that template. Any incidents reported through this number will now follow the permissions, routing, and rules set in the chosen template.

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