How to Report a SmartLine Incident? – Healthicity Support

In hospitals and healthcare offices, you’ll often see a SmartLine QR Code displayed in reception or waiting areas. This makes it simple for employees, patients, or visitors to report an incident. By scanning the barcode with a mobile phone, they’re taken straight to the SmartLine webpage form, where they can securely and anonymously share the details. Sometimes, the organization’s administrator may also provide a digital version of the barcode or a direct URL, offering people an additional easy way to access the reporting page.

For those who prefer using a phone, the display also features a dedicated SmartLine phone number. Calling this number connects users to the AI-powered hotline, which walks them through the reporting process step by step.

Together, these options, including barcode scan or URL, and phone hotline, make it easy for anyone to report an incident in the way that feels most comfortable to them.