Check Previous Incident

Check Previous Incident allows users to review incidents they have already submitted. Using this option, users can enter their Ticket ID to track the status of a report, view updates, or continue communication (for example, through Web Chat if that option was selected).

Follow these steps to check the Previous Incident:

1. Open the camera or barcode scanner app on your mobile device.
2. Scan the SmartLine barcode displayed in the reception area. You will be directed to the SmartLine Report Incident web page.
3. Click on Check Previous Incident to open the next screen for further processing.
4. Enter your Ticket ID or Inique Code in the desired field.
5. Confirm the CAPTCHA verification.
6. Click Next to view the incident details, including its status.
7. The Incident Update section allows you to view the status of your reported incident, and the discussion section for any messages from the customer support team. You can also use the message box to send follow-up messages or provide more details.

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