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Creating Domains and Subdomains

Rahul Mishra
Updated

Domains make it easier for users by breaking down complex steps into simpler choices. Since incident reporting is such an essential part of keeping your compliance program effective, we want to help staff report incidents quickly and easily.

In the image below, you can see the difference: on the left, incident reporting with domains added to templates, and on the right, reporting without domains.

💡 Workflow Tip
If you use multiple Incident Templates, adding domains can help direct users to the right one. This way, they are less likely to choose the wrong template, especially if they are reporting anonymously.

This article also guides users on how to create domains and subdomains.

ℹ️ Notes
Domains must be connected to a template to be visible to end users. Only Admins and Full Access Managers can create or edit them. For best results, use only a few high-level domains to guide users to the correct template.

Incident Queue and Domains

Domains help organize incidents, giving you a clear view of your management queue. Incidents reported through a template linked to a domain are tagged accordingly and included in domain search results. Use filters to quickly narrow results by domain.

  

Create a Domain

Follow these steps to create a new Domain:

  1. Navigate to the Admin Template Library and select Compliance Domains from the left side menu. A Compliance Domains page will appear.
  2. Select the Add icon to create a new domain. An Add Domain page will appear.
  3. Type the desired Domain Name and enter the appropriate details in the Description field.
  4. Click Save Domain to add new domain details.

Create Subdomains

Follow these steps to create a new Domain:

  1. Navigate to the Admin Template Library and select Compliance Domains from the left side menu. A Compliance Domains page will appear.
  2. Select the desired Domain from the list. The Domain Details screen will open.
  3. Select the Add icon to create a new subdomain. An Add Subdomain page will appear.
  4. Click Add Subdomain, enter a name, and select Add Subdomain again to confirm. Repeat as needed, then click Save Subdomains to add the list to the domain.

© Healthicity, LLC

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