Reopen/Reassign Completed Incident Investigation

The Reopen/Reassign Completed Incident Investigation functionality provides two capabilities: the option to reopen a completed investigation when updates, corrections, or additional follow-up are required, and the option to reassign a completed investigation to an investigator for further review or action.

Follow these steps to reopen the completed incident:

1. Navigate to the Incident Queue page and select the incident to which you want to reopen. 
2. Or in the Filter panel, Select Resolution from the Status drop-down.
3. Select a desired Incident from the filtered list to view its details.
4. Completed investigations will include a blue checkmark to the right of the investigator's name.
5. To reopen the investigation, hover over the menu icon located to the right of the blue checkmark and select Reopen Investigation.
6. Reopening an investigation task will trigger the following actions:
   • If the investigator is an employee user, they will regain access to the incident details.
   • The investigation status will change from Resolution to Investigation.
   • The blue checkmark will be removed.
   • The investigation task status will change from Completed to Ongoing.
   • An email notification will be sent to the investigator whose task was reopened, indicating that the incident investigation task has been reassigned.
   • The incident investigation due date will reset to 30 days from the date the investigation was reopened.
7. The incident record activity log will capture the reassignment, including the user who made the change. See the sample activity log message below.

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