My [specified] course will not load/play.

There may be a number of reasons this could happen.

• The pop-up may have been blocked. (Make sure to turn off pop-up blocker.)
• You are not using Google Chrome. Our systems offer the best experience when using Chrome. You can download Google Chrome by clicking here.
• Your Flash Player may not be updated or enabled. (Flash Player must be up-to-date and enabled, for courses to play.) You can download the current Flash Player by clicking here.

You can also try clearing your cache and cookies. Click the link below, to lear how to do this in Chrome.

How to clear your cache and cookies in Chrome.

If you continue to experience issues, please email support@healthicity.com with your username and company name. Please make sure to include the specific course that you are having an issue with. You may also call the support line during normal business hours at 877-777-9963.